Privacy Policy

Effective Date: 24 June 2025

1. Introduction

Nutley Motor Services Ltd (“we”, “us”, “our”) takes the privacy of our customers seriously and adheres to UK GDPR. We collect, process, and store your personal data responsibly when you use our website, services, or contact us.
 

2. Data Controller

Nutley Motor Services Ltd
High Street, Nutley, Uckfield, East Sussex, TN22 3LP
Phone: 01825 712382 · Email: info@nutleymotorservices.com
Founded in 1986, we provide MOTs, servicing, diagnostics, and repairs.
 

3. Personal Data Collected

• Enquiries and bookings: Name, contact details, vehicle registration, service selection via website or phone

• Communications: Information shared during email or telephone exchanges

• Website analytics: IP address, browser/device type, pages viewed, session duration—collected via essential and performance cookies; no advertising or profiling cookies
   

4. How We Use Your Data

Your data is essential for:

1. Performing requested services — MOTs, servicing, diagnostics, AC re-gassing, welding, wheel alignment, tyre fitting, DPF/Hydrogen cleaning, and more

2. Booking confirmations and service follow-up

3. Enhancing our website and service delivery using anonymised analytics

4. Meeting legal and financial obligations, including warranty and audit record keeping

5. Legal Basis

• Contractual necessity – to deliver the services you request

• Legitimate interests – to operate, improve our services and website

• Consent – where explicitly granted for follow-up communications

• Legal obligations – for statutory record retention

6. Data Sharing

We do not sell or rent your data. It may be shared with:

• Service providers: web host, email platforms, diagnostic tools—under data processing agreements

• Legal or regulatory authorities, as required by law

7. Cookies & Tracking

• Essential cookies: support forms and navigation

• Performance cookies: provide anonymised analytics via Google Analytics
  No advertising or profiling cookies are deployed
   

8. Data Retention

• Service and enquiry records: retained for up to 7 years for legal, warranty, and audit compliance

• Analytics logs: individual session data removed after 24 months; aggregated data retained as needed

9. Your Rights

Under UK GDPR, you have the right to:

• Access, correct, delete, or restrict your personal data

• Withdraw consent or object to processing

• Request data portability
  To exercise your rights, contact us at 01825 712382 or info@nutleymotorservices.com. You may also lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, restricted access, and team training to safeguard your data. Though we follow best practices, no system is entirely immune to risk.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

This policy may be updated occasionally. The Effective Date above reflects the current version. Continued use of our website signifies acceptance of any changes.